How do I contact ALS for assistance? For any further assistance or queries, you can reach out to ALS support through the contact provided at the contact us section within the app. Our support team is dedicated to providing timely and helpful responses to all user inquiries.
Can I play ALS games outside Nigeria? At the moment, ALS games are only available for play within Nigeria. We are constantly working to expand our services to other regions, so stay tuned for updates on international availability.
What happens if I win a game played at Kiosk ? If you win a prize in an ALS game played at a kiosk, the prize amount will be awarded to you based on the same prize structure as games played through the app. Follow the instructions provided at the kiosk to claim your prize.
ow are ALS games audited or regulated? ALS games are regulated by the National Lottery Regulatory Commission (NLRC) in Nigeria. Our processes and financials are audited annually as required by the NLRC to ensure transparency, fairness, and compliance with regulatory standards.
Is ALS Authorised for the Lottery? Yes, ALS is a licensed lottery operator in Nigeria. We operate under the license granted by the National Lottery Regulatory Commission (NLRC). All our games are approved, conducted, and drawn in Nigeria under the supervision of the NLRC.
Can I play ALS games at the kiosk if I already have the app? Yes, users can play games at ALS kiosks even if they have the app installed. However, playing at kiosks does not offer any additional benefits apart from the convenience of using cash as a payment method.
What happens if I delete my ALS app profile? If you choose to delete your profile on the ALS app, please note that any remaining credits in your account will not be refunded. Additionally, all games played and associated data will be permanently deleted.
Where can I see the lottery results? You can view the results of the lottery in the app home page, website and kiosk devices, you can also see your wins and the played games in the game page in your profile.
Can I modify my entry after I submit? Unfortunately, entries cannot be cancelled or modified after payment is made. Make sure to review your number selection carefully before confirming your entry to avoid any discrepancies.
Are there any age restrictions to use the ALS app? Yes, you must be of legal gambling age in your jurisdiction (usually 18+) to participate in the ALS lottery. Please refer to the terms and conditions for specific age restrictions and eligibility criteria.
What should I do if I encounter any technical issues or queries? In case of any technical issues or queries, you can reach out to ALS support through the app's contact section. Our dedicated support team is available to assist you and resolve any concerns promptly.
Is my personal information secure in ALS? Absolutely! ALS prioritises the security and confidentiality of user data. We employ advanced encryption techniques and robust security measures to safeguard your personal information and transactions.
How do I participate in the ALS Lottery? To participate in the ALS lottery, simply download the ALS app from the Google Play Store or Apple App Store, create an account, select the game, level and your lucky numbers, confirm your selection, and make the payment. Await the draw results to see if you've won!
What payment methods are accepted on ALS? ALS accepts various payment methods including credit/debit cards, bank transfers, and USSD payments. Choose the method that is most convenient for you during the payment process.
What happens if I win a prize? The winning numbers in the ALS lottery are determined through a fair and random draw process. ALS utilises a robust algorithm to generate the winning combinations, ensuring transparency and integrity in every draw.
Can I play ALS in the app and Kiosk device? Yes, you can play ALS from multiple devices as long as you use the same account credentials to log in. Your entries and account information will be synchronised across all devices for seamless gaming experience.